Refund policy

Return and Refund Policy

Last updated: July 31, 2026

Thank you for shopping at Idealia. We want you and your pet to be completely satisfied with your purchase.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the item. We will send a replacement or issue a full refund at no additional cost to you.

Refunds

Once we have received the photos related to the product issue, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Contact Us

For any questions regarding your order, please contact us at idealia.store@hotmail.com